Talk to GetBankStatement

What to include

For the fastest useful answer, say what you were trying to do, which page or step failed, the export format you selected, and the exact error message shown. If the question concerns a conversion, include the conversion identifier when one is available. Do not email a bank statement, account number, password, access token, or full transaction history. Support should be able to investigate normal product issues without receiving the sensitive source document by email.

• Product and conversion support
• Billing and subscription questions
• Privacy access or deletion requests
• Responsible security reports
• Enterprise page-volume discussions

Privacy and security requests

Use the subject line “Privacy request” or “Security report” when appropriate. For an account-related request, write from the email address associated with the account so ownership can be verified. Never send live credentials or financial documents as proof. GetBankStatement may ask for a non-sensitive job identifier or account confirmation before acting on a request.

Uploaded bank statement files and generated outputs are deleted within 24 hours through the normal retention process. If you believe data remains available outside that window, include the approximate upload time and conversion identifier so the retention record can be checked.

Business details

Service name: GetBankStatement. Website: https://getbankstatement.com. Customer support: support@getbankstatement.com. Service area: worldwide. Operating location: United States. GetBankStatement does not publish a walk-in customer office or phone-support line; email is the official support channel.