---
title: "FAQ | GetBankStatement"
description: "Answers about converting bank statement PDFs to Excel and CSV, supported banks and formats, privacy, retention, and the free text-PDF test."
canonical_url: https://getbankstatement.com/faq
markdown_url: https://getbankstatement.com/faq.md
last_updated: 2026-08-21
---

# Frequently asked questions

## What formats are supported?

GetBankStatement exports Excel .xlsx, CSV, JSON, and QBO.

## What input works best?

Use an original bank statement PDF with selectable text. Scans, image-heavy files, and password-protected PDFs are outside the anonymous free flow.

## How long are files retained?

Uploaded statements and generated outputs are deleted within 24 hours.

## What are the free limits?

Anonymous users receive one processed preview page every 24 hours. Registered free users receive five text-PDF pages every 24 hours.